How a call with WeSea runs

The owner, charterer or broker sends the vessel particulars, cargo, ETA, terminal information and requested scope. WeSea reviews the information and returns with the initial operational assessment. No fixed response time is published because the information required and complexity of the call can vary.

At this stage, the team identifies restrictions already known for the vessel, cargo, terminal or intended berth and requests any missing information needed to proceed.

The proforma DA is prepared in USD and itemizes the charges applicable to the call. These can include port and terminal charges, pilotage, towage, agency fee and husbandry.

Exchange arrangements vary by operation, and the advance requested varies by client. The applicable basis is communicated directly with the proforma. WeSea does not publish a fixed delivery deadline or a standard advance percentage because those conditions depend on the call and commercial arrangement.

The team coordinates the required notifications and documentation with the relevant port authority, terminal, customs, immigration, health authority and service providers. Berthing information, pilotage, towage and access requirements are followed according to the port and terminal involved.

Daily operational updates begin from ETA-72h. If the ETA, berth sequence, weather conditions, documents or terminal situation change, the update explains the deviation and the proposed response.

WeSea coordinates berthing services, follows the cargo operation within the agreed agency scope and maintains the operational communication channel with the owner. Physical attendance is provided according to the needs of the call rather than described as uninterrupted attendance throughout the entire port stay.

Operational facts and relevant records are communicated without claiming that every document is updated in real time. When a deviation occurs, the owner receives the available facts and the next action being coordinated.

The departure stage includes clearance, sailing coordination and collection of the documents and vouchers required for the final DA. No fixed closing deadline is published. The final account is completed according to the receipt of supporting documents and the conditions agreed for the call.